Q. I was in an accident and I’m not sure where I should start?

 

A. Whether you were in a fender bender or a major automotive accident, our experienced staff is here to help get your vehicle back into pre-accident condition in a timely manner. Our friendly staff of certified technicians and administrative associates are here to walk you through the process from start to finish — making everything as seamless as possible. Give us a call today at (302) 832-1660 to get started.


Q: Do I need to make an
appointment for an estimate?

 

A: No. Walk-in estimates are always welcome. Of course, you are certainly free to make an appointment. To schedule your estimate, call us at (302) 832-1660. Estimates are available from 8:30am - 4:30pm Monday through Friday.


Q: My insurance company wrote an estimate, do you accept these?

 

A: Yes, simply bring your estimate with you to Master-Tech and we will assist you with the process.

 

 


Q: My vehicle needs to be towed. Can you help me?

 

A: Of course! If you need a tow between 8am and 5pm Monday through Friday, give us a call at (302) 832-1660. If it’s after hours, our friends over at B&F Towing can help you out. Reach them directly at (302) 328-4152, and select option 5.

 

Q: My vehicle has been taken to a tow yard. Can you help?

A: Yes. We’ll need your vehicle and tow yard information to get started. Give us a call at (302) 832-1660 and we will help retrieve your vehicle.

 

Q: How can I get a rental car?

 

A: We’d be happy to help make rental car arrangements for you. Simply give us a call to schedule your repairs and we’ll assist you with the car rental process.

 

Q: Do I need to clean my car?

 

A: No. It’s not necessary to clean your vehicle, however, please remove any personal belongings as we cannot be responsible for any personal items left in the vehicle.

 


Q: What should I do if I encounter a problem with my repairs?

 

A: At Master-Tech we pride ourselves on providing quality performance you can count on. We value our clients and are happy to work with you to rectify any issues. Please don’t hesitate to contact us right away if you encounter any problems.

 

Still have Questions?